Refund Policy

1. 14-Day Money-Back Guarantee

If you are not satisfied with your VelaPDF premium subscription, you are eligible for a full refund within 14 days of your initial purchase date.

This applies to both monthly and annual plans.

To be eligible, you must not have exceeded a reasonable usage limit (e.g., processed more than 50 documents) during the 14-day period.

2. How to Request a Refund

Since all payments are securely processed by Paddle (our Merchant of Record), you can initiate a refund in two ways:

• Via Paddle: Click the "Contact Support" link in your original email receipt sent by Paddle.
• Via VelaPDF Support: Email us at support@velapdf.com with your order number and the email address used for the purchase.

3. Subscription Renewals

Monthly Plans: We do not offer refunds for partial months of service. If you cancel mid-month, you will retain access until the end of your billing cycle, and no further charges will occur.

Annual Plans: You may request a refund for an accidental renewal within 7 days of the renewal charge, provided no premium tools have been used since the renewal date.

4. Technical Issues

If you experience a technical failure or "bug" that prevents you from using the tools you paid for, please contact our support team. If we cannot resolve the issue within 72 hours, we will issue a pro-rated refund regardless of the 14-day window.

5. Processing Time

Once a refund is approved, it is processed immediately by Paddle. Depending on your bank or card issuer, the funds usually appear back in your account within 5 to 10 business days.

6. Policy Updates

VelaPDF reserves the right to modify this policy. Any changes will be posted on this page and will apply to all purchases made after the date of the update.